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Terms & Conditions

Thank you for visiting SQUASHTV at www.psaworldtour.com/tv Professional Squash Association (Limited company no. 02748136 in the UK) (herein after the “PSA”) official video website – SQUASHTV at www.psaworldtour.com/tv (hereinafter the “Website”) wholly owned by PSA. This Privacy Policy explains how the PSA use information we collect about you and the choices you can make about the way your information is collected and used.


The PSA provides an online video service offering a selection of live squash events, extended highlights, player interviews and other content (collectively “Content”) available on the Website. The video service, including the Content and the video player, and any other features, tools, applications, materials or other services offered from time to time by the PSA are referred collectively as the “Services”.


Use of Information


You can visit the Website without disclosing any information about yourself. The PSA do not collect personal identifying information when you access the Website homepage and browse the Website without disclosing your personal data (except Cookies; see below under “Cookies”). However, to purchase any subscription to watch Content viewable on this Website, view any video Content, to participate in any contest or message feature, vote in polls or otherwise express an opinion, or subscribe to one of our services such as online newsletters, or participate in one of our online forums or communities, you must register and provide accurate information about yourself to the Website, as the Services may not work properly without such information. The types of information that may be collected on at these pages include: your name, e-mail address, postal address, country of residence and telephone/mobile number, your gender and date of birth (“Personal Information”). We request these details in order to provide the Services to you (i.e. dispatch news and PSA communications via email, post, fax or phone), to respond to any queries you may have, to ensure we request and receive the correct consent from you, and to understand customer trends and patterns. Your Personal Information is password protected, and any Personal Information you provide to the Website is protected from unauthorised disclosure by reasonable technological measures. Personal Information is not, however, transmitted via SSL encryption technology. We recommend that you do not divulge your password to anyone.


Please read these terms and conditions (“conditions”) before subscribing for services (as set out in clause 4) at the Website.


PSA reserve the right, at any time, to modify these conditions by posting a revised version on this website. You acknowledge that you have read and understood (and agree to be bound by) these conditions now and every time you use the services. By continuing to use the services you accept any revised version.


If these Conditions conflict with our Website Terms and Conditions, these Conditions will take priority.


1. Orders


In ticking the box and accepting the T&Cs on the registration page, you are entering into a legally binding contract with PSA to purchase the Services. The contract is conditional on payment being authorised by your card issuer and is at all times subject to these Conditions.


2. Price and Payment


Our prices only cover access to the Services. Telephone line and other communications or access costs may be charged to you separately by your ISP or relevant service provider. All our prices are subject to the VAT in the EU and applicable at the customers country rate. Prices for customers who reside outside the EU are not subject to VAT. Except in the case of manifest error, the prices payable for the Services that you order are as set out on this website at the time at which you place your order.


Payment for services must be made by Visa, MasterCard, and American Express. Payment is also accepted via gift cards and prepaid credit cards by Visa, MasterCard and American Express. You confirm that the credit/debit card which is being used is yours. All credit/debit card holders are subject to validation checks and authorisation by the card issuer.


PSA reserves the right to refuse credit/debit card payments at its reasonable discretion. Stripe will process your payment on a secure site. PayPal will be introduced to the website in 2015 and will be alternative payment method.


3. Duration and Termination


Your right to terminate.


Your subscription payment will continue on a recurring basis dependant on the level of your subscription plan. Some subscription plans including the Annual Pay Monthly plan are issued on the understanding the user subscribes for a minimum of 12 monthly payments. You may cancel your subscription to the services which must be done at least 7 days in advance of your next due payment in writing to customerservices@psasquashtv.com assuming all agreed payments have been completed.


Your right to a refund


If you have signed up to a Free Trial (i.e. no payment has been taken and you are able to access subscription products), you can cancel your Free Trial at any time prior to the end of the relevant Free Trial period and your credit/debit card will not be charged. The exact length of the Free Trial period will be stated at the time of purchase.


However we will not issue a refund if you request cancellation and a refund after your Free Trial period has ended and your credit/debit card has been charged for the relevant month, year or relevant period.


Your right to complain


It is our aim to give a high standard of service in a fair, honest and proper manner. There are, however, times when misunderstandings may occur. If you feel that a matter has not been dealt with to your satisfaction please write to us at customerservices@psasquashtv.com


Our right to terminate


PSA may terminate this agreement with immediate effect and by written notice at any time if you commit a material breach of this agreement (and any breach of clause 2 or 6 will be considered to be a material breach) or if you do not fulfil any of the technical requirements set out in clause 4.


In addition, PSA may terminate this agreement on one calendar month's notice given in writing to you in accordance with clause 5. If PSA terminates the agreement other than as a result of your breach or technical non-compliance, you will receive a refund of the amount you pre-paid for the Services less an amount proportionate to the number of days for which you have had access to the Services.


4. The Services and Service Availability


The 'Services' shall be the provision to you of access to services on this Website including Live Matches, Extended Highlights and Interviews.


However, PSA reserves the right to amend the nature and extent of the Services available at any time.


You are responsible for ensuring that you have and maintain all the hardware and software necessary to access, receive and view the Services.


In the event that PSA reasonably determines that you do not meet these requirements, PSA reserves the right to refuse the provision of Services to you. In such a case, you will be entitled to a refund of any sums paid as provided for in clause 3 (“Our right to terminate”).


PSA will use its reasonable endeavours to ensure that the Services are made available to you at all times. However, this Website is provided on an “as is” basis.


In particular, the image and sound quality of the Services may vary, whether due to congestion on the internet or telephone lines or otherwise. The Website may not be uninterrupted, timely, secure or error-free.


From time to time we will need to close the website to carry out upgrades or maintenance. We will try to keep this to a minimum. Subject to the constraints described above, PSA will carry out the Services with reasonable care and skill. Apart from this we make no representation or warranty (and exclude all warranties and conditions otherwise implied, to the fullest extent permitted by law). This does not affect any other statutory rights you may have as a consumer.


5. Technical Support and Contacting PSA


You can contact PSA whether to discuss technical problems or trace your subscription, or for any other reason by emailing to PSA as described below. In all instances, please be ready to give your customer ID, e-mail, product details, last transaction ID, postcode which PSA will require from you in order to identify your subscription.


You may want to print a copy of this page for future reference. You should notify us immediately if any of your details change by e-mail at customerservices@psaworldtour.com


Any notice given by PSA can be given by post or email to the most recent postal or email address we hold for you. Transmission or postal failures are at your risk, and we cannot be responsible for non-receipt of messages we send you.


6. Your use of the Services


The design, text, graphics, footage, images and other feed you receive (and any selection or arrangement) are subject to the copyright of PSA and others.


You agree that you will:


(a) use the Services for non-commercial purposes only without making any gain and that you will not permit any other person or persons to use the Services. This means, for example, that you must not charge for viewing of the Services and that you cannot use the Services to attract others to buy goods or Services from you or anyone else;

(b) at any given time, only view the Services via your permitted PC or device and never permit any other person to access the Services. You must keep your password secure and never share passwords or other access codes with anyone or in any way make them accessible to others;
© not copy, record or store all or any part of the Services (other than on a purely transitory basis to permit you to view them) or divert, re-transmit or otherwise distribute all or any part of the Services to any person, or authorise, enable or procure any other person to do any of the above;

(d) not alter, disassemble, decompile or reverse engineer any part of the Services;

(e) not view the Services in circumstances where members of the public can view them simultaneously or authorise, enable or procure any other person to do so; and

(f) not abuse this Website or use it for any unlawful or unauthorised purpose (which includes transmitting any computer viruses through the site, or using the site in a manner which violates or infringes the rights of anyone else). As well as our right to terminate for breaches by you (clause 3) we may suspend the Services (or your access to them) if your use of them is abusive, excessive or against the interests of other subscribers or in breach of these Conditions or our Website Terms and Conditions, or if we are requested to do so by a regulatory authority.


7. Liability


Unless agreed otherwise in writing, the maximum liability of each of PSA and www.psasquashtv.com to you arising by reason of or in connection with the supply of the services to you shall be limited to the amount paid by you in respect of the services in question (“payment amount”). PSA shall in any event be liable to you for:


(i) any direct loss in excess of the subscription amount; or

(ii) any corruption to data or any indirect or consequential loss whatsoever even if it has been advised of the possibility of such loss or should reasonably know of such loss. Nothing in these conditions shall exclude or limit the liability of PSA for death or personal injury due to its negligence or for its fraud. This does not affect your statutory rights as a consumer.


8. Data Protection


It is good practice, and it is your responsibility, to take adequate steps to protect against viruses and such like. The information and data (“personal data”) which is provided by you in connection with this site will be held on the computers and manual records of PSA, and will be used by PSA, its sponsors, affiliates, official suppliers and any other reputable suppliers of goods and services which PSA believe may be of interest to you (together “the companies”). A complete list of all such companies is available on request from the address below.


The personal data shall be used by the companies for the following purposes:


(i) to update and develop the companies' records and for assessment and analysis including market and product analysis;

(ii) to assist the companies in offering and providing their services/products to you;

(iii) to enable the companies to review, develop and improve the services offered by them. The companies may inform you from time to time by email, telephone, or mail about relevant news, information, promotions, services and products offered by any of them which they believe may be of interest to you. If you do not wish this to happen, please ensure that you untick the appropriate box when you register your personal details. By law you are entitled, upon payment of a fee, to receive a copy of information or data about you which is held by any of the companies. You are also entitled to require the rectification, erasure or blocking or any such information or data which is inaccurate or not up-to-date and held by the companies. If you wish to exercise any of these rights, or if you wish to opt-out of any future processing of your information or data held by the companies, please write to the address below stating your full name and address and providing any other relevant information.


9. Force Majeure


PSA shall not have any liability to you for any delay or failure to deliver the Services to the extent that such delay or failure to deliver arises from causes beyond the reasonable control of PSA including, but not limited to, the failure of electronic or mechanical equipment or communication lines, third party action (including denial of service attack and overuse or misuse of the Services), telephone or other inter connect problems, computer viruses, unauthorised access, theft, operator errors, fire, severe weather conditions, including floods, acts of God, acts or regulations of any regulatory, governmental or supranational authority, war, riot, strike, lock-out, industrial disputes and the cancellation or postponement.


If this means that you fail to receive a substantial element of the Services, PSA will refund such proportion of the sum pre-paid by you in respect of the Services as it decides, acting reasonably, is fair in the circumstances.


10. Waiver


No waiver by PSA shall be construed as a waiver of any rights or remedies, or any subsequent breach of any provision of these Conditions.


11. Entire Agreement


These Conditions together with the current Services prices and contact details on this website, set out the whole of the agreement between you and PSA. This agreement cannot be changed or terminated orally, and no changes or amendments to this agreement shall be binding upon the parties until confirmed in writing by Perform.


PSA employees or agents are not authorised to make any representations concerning the Services unless confirmed in writing by PSA. You confirm that you do not rely on, and waive any claims for breach of, any such representations that are not so confirmed.


12. Third Party Rights


(a) Clauses 7, 8 and 9 of these Conditions confer a benefit on the Website and are intended to be enforceable by the Website by virtue of the Contracts (Rights of Third Parties) Act 1999.

(b) Except as provided in clause 12(a), a person who is not a party to the contract governed by these Conditions has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any provision of these Conditions but this does not affect any right or remedy of a third party which exists or is available apart from that Act.


13. Governing Law


These Conditions shall be exclusively governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England


14. Free Trial/Offers – Credit Card registration


You may cancel your free trial at any time by emailing customerservices@psasquashtv.com. By registering on the site or by giving us your card details you agree that you are entering into a legal binding contract with PSA. The contract is conditional on the transaction being authorised by the user. If the transaction is authorised your account will be activated. The offer of a free trial is followed by a monthly repeating subscription.


15. Live and Video on Demand streaming geo-blocking rules:


Live SQUASHTV video content is not available in Europe. Live SQUASHTV in Europe is available via Eurosport Player.


16. Cookies:


The PSA World Tour website uses cookies, tracking pixels and related technologies. Cookies are small data files that are served by our platform and stored on your device. Our site uses cookies dropped by us or third parties for a variety of purposes including to operate and personalize the website. Cookies may also be used to track how you use the site. Learn more at the DAA website at www.aboutads.info

17. PSA Social Media Contest Terms and Conditions:

1. The promoters are Falcon and Associates 1st Floor, 140 Brompton Road London SW3 1HY United Kingdom, company no. 06832361 and The Professional Squash Association Ltd. company no. 2748136. Registered offices: Studio 4, 46 The Calls, Leeds, LS2 7EY, United Kingdom.
2. Employees of Professional Squash Association or their family members or anyone else connected in any way with the competition or helping to set up the competition shall not be permitted to enter the competition.
3. There is no entry fee and no purchase necessary to enter this competition.
4. Route to entry for the competition and details of how to enter are via PSA Social Media Channels
5. Closing date for entry will be announced on PSA Social media after every WS Event. After this date the no further entries to the competition will be permitted.
6. No responsibility can be accepted for entries not received for whatever reason.
7. The rules of the competition and the prize for each winner are as follows:
Grand Prize chosen from finalists after last WS event has finalized
Grand Prize consists of 2 round trip tickets to Dubai from anywhere in the world including accommodation in double room for 3 nights and VIP Tickets for the World Series Finals.
Participants are responsible for their own visas, meals and local transport
8. The promoter reserves the right to cancel or amend the competition and these terms and conditions without notice in the event of a catastrophe, war, civil or military disturbance, act of God or any actual or anticipated breach of any applicable law or regulation or any other event outside of the promoter’s control. Any changes to the competition will be notified to entrants as soon as possible by the promoter.
9. The promoter is not responsible for inaccurate prize details supplied to any entrant by any third party connected with this competition.
10. No cash alternative to the prizes will be offered. The prizes are not transferable. Prizes are subject to availability and we reserve the right to substitute any prize with another of equivalent value without giving notice.
11. Winners will be chosen:
10 winners will be chosen as finalists after every WS event for a total of 70 finalists. The winner will be chosen randomly from this pool of finalists after the last WS event finalizes.
12. The winner will be notified by email and/or letter within 28 days of the closing date. If the winner cannot be contacted or do not claim the prize within 14 days of notification, we reserve the right to withdraw the prize from the winner and pick a replacement winner.
13. The promoter will notify the winner when and where the prize can be collected.
14. The promoter’s decision in respect of all matters to do with the competition will be final and no correspondence will be entered.
15. By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions and confirms is older than 18 to participate.
16. The competition and these terms and conditions will be governed by [English] law and any disputes will be subject to the exclusive jurisdiction of the courts of [England].
17. The winner agrees to the use of his/her name and image in any publicity material. Any personal data relating to the winner or any other entrants will be used solely in accordance with current [UK] data protection legislation and will not be disclosed to a third party without the entrant’s prior consent.
18. The winner’s name will be available 28 days after closing date.
19. Entry into the competition will be deemed as acceptance of these terms and conditions.
20. This promotion is in no way sponsored, endorsed or administered by, or associated with, Facebook, Twitter or any other Social Network. You are providing your information to Professional Squash Association, Falcon and Associates and not to any other party.

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